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Services & Specialities

Managed Stock Service

In today’s markets, successful businesses plan ahead, but in the fast paced world we live in, it is not always easy to predict your staff movements and your resulting uniform demands. At Matrix Uniforms, we use sophisticated software to predict your uniform demands and by carefully monitoring your ordering history, we ensure to keep your garments in stock all year round. This means we can offer you delivery, even on customized or personalized garments, with absolutely no delay. Letting you get on with more important things.

Stock, delivery & turnaround

We have total in-house control over deliveries with every order we process being dispatched from our head office in Glasgow. This control ensures we know the status of your order at every stage of the order cycle and we can provide our customers with accurate updates on their delivery until it reaches their door. Manufacturing in the United Kingdom allows us to extend this control to our bespoke range of products as well our stock ones, please read all about our Bespoke Services here

Our standard delivery allows for a 3-5 day delivery service on all items with a next day delivery service also available.

Customer Care & After Sales

Outstanding customer service is the most important thing to us. Simple.

Not only are you the most important part of our business – after all, where would we be without a few quirks and questions in a working week. Our Customer Services teams are on hand to offer assistance anytime and at any stage of your order process - from start to finish. You can contact us by phone, fax, E-mail, post, through our website or any other way which suits you. Our experienced team are always on hand to provide the right answers to your questions. We have recently installed a state-of-the-art Customer Relationship Management system which allows us to solve problems even faster and ensure we provide you with the right answer every time. No matter what happens, with or without computers, or team can handle your queries quickly and efficiently.

Our Customer Services team are also fully trained in our after sales case management, so if there is an issue, you can deal directly with the same person you ordered with if wish. Don’t worry they can’t say no. We pride ourselves on ability to get it right the first time, but should anything go wrong we will come up with a solution quickly that suits both parties.

International Delivery

We now deliver to 38 countries worldwide and would be delighted to supply any uniforms contract, bespoke or stock, big or small, anywhere in the world. Please see our shipping page for a full destination list or contact us here.

Personalisation

Uniform represents purpose – and building your uniform around your brand is crucial to promoting your business.

We offer our customers several easy solutions to personalising their uniforms and our in-house team are always on hand to help, please see our complete guide to personalisation here



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