Customer Care and Aftersales
Exceeding customer expectations through great service is the most important thing to us. Simple.
You the most important part of our business. Our Customer Services team is on hand to offer assistance anytime and at any stage of your order process - from start to finish. You can contact us by phone, fax, E-mail, post, through our website or any other way which suits you. Our experienced team is always on hand to provide the right answers to your questions. We have recently installed a state-of-the-art Customer Relationship Management system which allows us to solve problems even faster and ensure we provide you with the key information you require. No matter what happens, our team can handle your queries quickly and efficiently.
Our Customer Services team is fully trained in our after sales case management, so if there is an issue, you can deal directly with the same person you ordered with if you wish. Don’t worry they can’t say no. We pride ourselves on ability to get it right the first time, but should anything go wrong we will come up with a solution quickly that suits both parties.